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AGE Texting

Knowledgebase 

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It is best to manage your account on a desktop. 

 

Send an SMS Text Message

1. After logging into your account, you will be on the "Create Message" page. Type your message as normal. With SMS, you can use up to 240 characters. This includes letters, numbers, punctuation, emojis, and spaces. Adding a line space can help make your message look clean and not too cluttered. Each line space counts as 1 character. Use the "Get Bitly" tool to shorten any URLs you want to use in your text message. Our platform measures the clicks on any URL that is shortened using our built-in Bitly tool.

Tip 1: Although our platform reports the number of clicks, we strongly recommend you utilize Google Analytics' tools. Create a unique URL using the tool then shorten that URL using our built-in Bitly tool. Click here for the Google Analytics URL Generator tool. 

Tip 2: We recommend always sending a test message to yourself or to a TEST group to ensure it looks the way you want it to. Click here for the tutorial for sending a Single Test message. If you're sending to a TEST group, select your TEST Group before sending the message. Create your TEST Group as a KEYWORD. Find more information on Keywords here. Ask your testers to opt in. We can also upload the list of numbers you want in your test group. 

2. Be sure to select a specific group, if you want a specific group of your subscribers to receive the message, or
    leave it as "All" subscribers. 

3. In at least 1 message per month, include how a subscriber can opt out from receiving texts from you. Consider typing "Reply STOP to opt out", "STOP2end", "Reply STOP to end"—as long as you make it clear how they can unsubsribe in at least 1 message per month, you are following TCPA guidelines. 

4. Click on "Send Message Now".

 

Schedule an SMS Message

1. After logging into your account, you will be on the "Create Message" page. Select the group you want to send your message to. Type your message as normal. With SMS, you can use up to 240 characters which includes letters, characters, spaces, emojis, and line spaces. Click the "Switch to future delivery" button. 

2. Select the date and time you wish to send your message. Make sure to shorten any URLs with the "Get Bitly" tool. 

3. Click "Schedule message for future delivery" button.

 
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Select date you want your message to send.
 

Send an MMS Message

1. Select the group you want to send the message to or select "All" subscribers. 

2. On the "Create Message" page, click on the "Switch to MMS" button. Type your message. With MMS, you can send up to 600 characters and attach an animated GIF, Jpeg, or Png. MMS does not allow emojis in the text. Keep your text message simple and to the point. Although you have more characters to work with, a lengthy text is not often read in its entirety. 

3. Click on the "Select File" button and upload your high-resolution JPEG, PNG or GIF.
    Click here for MMS photo size recommendations and tips. 
    Click here for animated GIF attachment recommendations.       

Tip: We recommend you always send a text message to yourself or to a Test Group before sending the mass blast to ensure it looks the way you want it to. Click here to see a tutorial for creating and sending a Single Test message. 

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4. Click on the "Select File" button and upload your high-resolution JPEG, PNG or GIF. Click here for MMS
image attachment size requirements and tips. Click here for GIF recommendations. We recommend you always send a text message to yourself before sending the mass blast to ensure it looks the way you want it. Click here to see a tutorial for creating and sending a single test message. 

 

Schedule an MMS Message

1. On the "Create Message" page, click on the "Switch to MMS" button. Type your message. With MMS, you can send up to 600 characters. However, we do not recommend sending a long text. If you're going to send MMS, send an image. As they say, a picture is worth a thousand words. Keep your text simple and to the point. 

2. Select the group you want to send the message to or select "All" subscribers. 

3. Click on the "Schedule for future delivery" button. Select the date and time you want your message to go out.

 

Send a Single Test Message

1. Click on the "Contacts" page on far left. Search for your phone number. 

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Phone Number is 1234567891

Type your phone number here. Click "Search" button.

1234567891

2. Click "Send a Message" next to your phone number. You will be directed to the "Create Message" Page.

3. You will see that you are creating a single message to be sent to your phone number only. Want to send a 
    Group Test message? Click here for the tutorial.  

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Send a Single Message to 1234567891

Double check that only your phone number is listed at the top.

4. If you are happy with how the message looks, you are ready to send the blast. You can copy the text from the Previous Blasts page and paste it into the create message box. You may need to adjust spacing. 

 

Create a Keyword

1. Select the "Keywords" page.  

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2. Determine if you are creating an opt-in keyword that you are advertising or want to create a subgroup. Your
opt-in keyword is how you grow your subscriber list. Keep that keyword short and simple— perhaps your
business name. A subgroup is a more specific group. For example, a group for in-house messages exclusively
for your employees.  (Keyword EMPLOYEES)

3. Let's start with the how-to for creating opt-in keywords. Opt-in keywords are what you will advertise to
    help grow your text list.

1. Type a simple keyword relevant to your business in the "keyword" blank. For Baker Audiology, their
    opt-in keyword is BAKER. (Note: Keywords are no case sensitive.)

 2. In the "Reply" blank, type the reply you want customers to receive after they have opted in using
     your keyword. For this client, their opt-in keyword reply is: "Baker Audiology: Melissa with Baker   
     Audiology & Hearing Aids here! Stay tuned for hearing health tips via text from us. Msg & Data rates
     apply. 4 msgs/mo. Reply HELP for help, STOP to opt out. Follow us on Facebook!
     fb.com/bakeraudiology"

4. Let's say you want to create a group to communicate internally with your employees. This would be
    considered a Subgroup.

Tip: You can also use subgroups to segment your text subscribers. For example, if you have 2 locations, segment
your subscribers into 2 groups. Click here to email us with questions about creating subgroups. 

1. Create keyword "employees" and then create a simple reply. An example might be: "You're signed   
    up to receive work-related text messages." Do NOT click on the "Shortcode Relay" button. You can   
    ask your employees to text your EMPLOYEES keyword to your 800 # or we can upload a list of phone
    numbers. 

 

Edit Keyword Reply

1. On "Keywords" Page, find the keyword you want to change the reply for.

2. If you want to edit a small portion of the reply, highlight and copy the current reply (Ctrl + C), Click on the
   "Edit" button next to the keyword then paste. Arrow over and make your edits. Click "OK".

3. You can also just type in an entirely new reply, then click "OK".

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Edit/ Delete Scheduled Message

1. On the "Database" Page, click on the "Scheduled Messages" button.

2. If you want to reschedule your message, copy the message (Ctrl + C), click on the "Delete" button next to the message. Create a new Scheduled Message by pasting in the message and rescheduling as you wish. 

3. To simply delete the message, click on the "Delete" button next to the message. 

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If you only want to slightly edit the message, copy the existing message and click "Delete" on this entry. Next, paste the message into a new message creation. 
 

Message History

1. Select "Previous Blasts" Page.

2. The first page will show your most recently sent messages. To see farther back, click the page numbers at the top or bottom. For MMS messages, you will see a preview of the image or GIF attachment. This is helpful should you want to send it again. 

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If you sent a MMS, you see the image that was included with that message. You can save this file to your computer.  
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previous sms blast example screenshot.PN
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To save the image or GIF to your computer, click on the image on the "Previous Blasts" page. When the image is pulled up, right click then scroll down to "Save Image As" and save it to your computer. 
 

MMS Image Requirements

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Landscape
File dimensions: 1080 pixels wide x 640 pixels high (recommended) Next, compress the file. You can use this free online free compression tool: Compress JPEG
File Size: No more than 600 KB 
Click here for the steps you can take to ensure your image can be send as MMS. 

1080x640-px-landscape-ex.jpg

Portrait
File dimensions: 640 pixels wide x 1080 pixels high (recommended) Next, compress the file. You can use this free online free compression tool: Compress JPEG
File Size: No more than 600 KB 
Click here for the steps you can take to ensure your image can be sent as MMS. 

640x1080-px-port-ex.jpg
 

How to Check the Size of Your Image

  1. Create a design sized to the appropriate dimensions. Keep it simple. Too much text and image components     
      increase the file size. 

  2. Export image as a medium to high-quality JPEG or PNG. If you use a PNG, avoid transparency. JPEG format is
      preferred.

After downloading your image to your computer, confirm the image can be sent via MMS. 
      [How? Right-click on the image> Click on Properties> Details]

Additional MMS Image Tips:

  • A .jpg format is best for image files

  • If sending a .png file, avoid transparency. Transparency may default to be filled with color. 

  • On current iOS devices, when a static image is opened, it’s opened in a preview mode. This mode includes a top and bottom navigation bar, which covers a small portion of the top and bottom of the image. When a user touches the image in a preview mode, the top and bottom navigation bars are removed, allowing the user to see the full image. The content of interest areas mentioned above take that into consideration.

  • We recommend that before sending a mass MMS message, you send a test of your MMS to yourself to ensure the content is within the area of interest.

 

MMS GIF Requirements

An animated GIF (pronounced Jif-like the peanut butter) is a .gif file format composed of multiple images (frames) that play over and over. Unlike videos (MP4 and MOV), GIF files do not include audio and do not require the customer to press play to view the animation. 

Recommended File Size: Use GIF files that are under 600 KB.

We recommend using square or portrait layout. Animated content in a long landscape format (horizontal) may not look good across all devices.

Recommended Dimensions

Portrait/ Vertical Layout 

480px wide x 720px tall (a little animation) Place active content within 39px from top, bottom, & left of gif. Avoid adding content within 44px from left 

480px wide x 640px tall (a lot of animation) Place active content within 65px from top, 58px from bottom, & 39px on each side of the gif. 

Square Layout 

640px wide x 640px tall (a little animation) Place active content within 52px from top, right, & bottom of gif. Avoid adding content within 58px from the left.

480px wide x 480px tall (a lot of animation) Place active content within 39px from top, right, & bottom of gif. Avoid adding content within 43px from the left.

Tips for Decreasing GIF File Size

  • Keep animation short and set to loop (play over and over).

  • Decrease Frames Per Second (FPS). A higher FPS will increase the file size. We recommend using animated GIFs in the 2-4 FPS range for your MMS.

  • Minimize the number of colors and images used in your design. More colors, shapes and text increase file size. 

  • If you want to try compressing your GIF to make it smaller, you can try this website (gifcompressor.com) 

  • If you have a GIF you'd like to use, try making the image size smaller by using a GIF editing tool. We recommend trying EZGif.com. 

In addition to creating your own GIFs using 3-4 photos, you can utilize animations found online. If the file is still live, it can be saved to your computer. GIPHY.COM is a great website for finding thousands of animations. However, some of these may not be high quality so it is important to send a test message to see how it appears when texted.

Learn more about how to use animated GIFs in your MMS campaigns here. 
 

Square GIF

Portrait GIF

Pink and Purple Playful Sale Animated So
GIFMaker.org_MyLei0.gif

Tips for Decreasing GIF File Size

  • Keep animation short and set to loop (play over and over).

  • Decrease Frames Per Second (FPS). A higher FPS will increase the file size. We recommend using animated gifs in the 2-4 FPS range for your MMS.

  • Minimize the number of colors and images used in your design. More colors, shapes and text increase file size. 

  • If you want to try compressing your GIF to make it smaller, you can try this website. 

  • If you have a GIF you'd like to use, try making the image size smaller by using a Gif editing tool. We recommend trying GifMaker. 

Additional Tips for Animated GIFs for MMS

  • Upload your animated images as a .gif file. 

  • Avoid using transparent components in your design. Phones can auto-fill transparent parts of an image with a color, which is not something you can control. 

  • Minimize the number of colors and images used in your design. More colors, shapes and text increase file size.

  • We strongly recommend sending the GIF MMS to yourself before sending to your subscriber list. 

 

Sending PDF Files or Documents

The AGE SMS platforms does not allow you to attach a PDF file; however, you can still send the content.

1. Convert the PDF to an image (Jpeg). You can use this free online converter to change your PDF into an image:
PDF2JPG 

2. Share a link to your published PDF file. By doing this, you can just send an SMS. Click here for instructions to share a link to a file on Google Drive. You can copy the link and use our platform's "Get Bitly" tool to shorten the URL and track clicks. 

To send a document or spreadsheet, it is wise to format it to your liking then save it as a PDF so when the subscriber opens the file on their mobile device, it appears the same across all devices. Simply publish the file to Google Drive or Dropbox, edit the sharable link so it is public and can be "viewed by anyone with the link".  

 

Sending Videos

We strongly recommend that you upload your videos to your YouTube channel or other video hosting website then send the link in your text message. Many devices will show a preview of the link if you insert the link at the end of the text message. So, consider including the link to your video. YouTube links are not very long, but be sure to use our "Get Bitly" tool if you want to shorten the URL and track the clicks. 

 

Replies/Incoming Messages

There may be times your subscribers text you back with a question or concern. Did you know that you can see your incoming texts (customer replies) from your dashboard? Simply click on the envelope icon on the far bottom left. If you see that someone texted "unsubscribe" or "please take me off your text list", you will need to manually remove them. The system only recognizes "STOP" to automatically remove them from the list. Click here for instructions to manually remove a contact. 

If you need to follow up with the subscriber, call them or text them from your business mobile device but be sure to introduce yourself and the business you represent and that you saw they had an issue or concern so you're following up. 

If you would like your replies emailed to you, let us know. You can receive the daily replies in one email or see them in real-time when logged into your account. 

 

1. Keyword to Toll-free texting number. 
2. Simple widget that creates an online signup form. Find the embeddable widget on your dashboard page. 

3. Online Kiosk—pull up on a tablet in store for customers to type in their phone number. 
4. Tap to text opt-in (for mobile version of a website)—importable code available upon request.
5. Opt-in link—provided upon request. You will need to create a landing page with your opt-in forms. 
6. QR Code—available upon request at no cost.

7. Provide us with a CSV file of subscribers who have given prior permission to send them text messages.

 

How to Remove a Subscriber

1. Click on the "Contacts" page on far left. Search for the phone number that replied that they do not want to
    receive texts from you.

2. Click the "Delete" button next to the phone number. 

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Phone Number is 1234567891

Type the phone number here. Click "Search" button.

1234567891

Click Delete button.
 

Calculating CTR on Your SMS Campaigns

Our platform reports the number of clicks on any URLs that are shortened using our built-in Bitly tool and included in an SMS or MMS. To determine the CTR, simply divide the number of clicks by the total number of messages sent x 100%.